User's Common questions

A recopilation of frequently asked questions about our software.

What is the average campaign creation time?
Thanks to Clever technology it will take our app less than 5 minutes to configure your campaigns. Then your campaigns will pass through review and quality c...
Mon, 7 Jun, 2021 at 3:18 PM
I want to make changes to my campaigns
Some basic campaign changes can be done by yourself on the user's dashboard, like: Changing your targeted countries Changing your budget Pause / act...
Mon, 7 Jun, 2021 at 3:18 PM
What if I have more than one online store?
If you own more than one store, we recommend you create a separate Google Ads account for each store. This way you can have all the metrics of each shop sep...
Mon, 7 Jun, 2021 at 3:18 PM
How can I change my budget?
You can always change your budget from your Clever dashboard. If you need help with setting your budget, please feel free to contactsupport@cleverecommerce....
Mon, 7 Jun, 2021 at 3:18 PM
How can I get support?
You have two main ways to contact us for help: You can contact our support team through support@cleverecommerce.com. In your dashboard you will find t...
Mon, 7 Jun, 2021 at 3:19 PM
How do I contact my account manager?
Your account manager is the Google Ads Expert who reviews the campaigns generated by our software. They are the ones who can help you make any changes or im...
Mon, 7 Jun, 2021 at 3:18 PM
How can I activate or pause my campaigns?
You can always activate and pause your campaigns directly from your Clever dashboard. There is an ON/OFF button and by pressing it, you can change the statu...
Mon, 7 Jun, 2021 at 3:19 PM
Why do I have disapproved ads?
When you change the products or collections in your store, the URLs used in your ads may stop working. This is the main reason why Google will disapprove yo...
Mon, 7 Jun, 2021 at 3:18 PM
I want to make changes to my banners
The option to modify your banners is a Premium feature. If you don't have a Premium Plan, you can always create your banners by yourself, send them by e...
Mon, 7 Jun, 2021 at 3:18 PM
I want to advertise on Bing
Great! We also create ads on Bing! If you are interested in advertising on Bing, contact support@cleverecommerce.com and we will give you all the informatio...
Mon, 7 Jun, 2021 at 3:19 PM